Refund Policy

At Hyzap, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy applies to all purchases made through our website, Chrome extension, or any other platform where our services are offered.

Refunds may be considered under the following circumstances:

2.1 Eligible Reasons for Refund

• Technical Issues: Persistent technical problems that prevent you from using our service despite reasonable troubleshooting efforts
• Service Unavailability: Extended periods where our service is unavailable or non-functional
• Billing Errors: Incorrect charges or duplicate billing
• Unsatisfactory Performance: Service fails to meet the advertised functionality within the first 30 days
• Accidental Purchase: Unintended purchases reported within 48 hours

2.2 Non-Eligible Reasons

Refunds will generally not be provided for the following reasons:

• Change of mind after successful use of the service
• Failure to use the service due to user error or lack of understanding
• Violation of our Terms of Service resulting in account suspension
• Requests made after the 30-day refund window
• Services used extensively before requesting a refund
• Third-party platform restrictions or policy changes (e.g., WhatsApp, LinkedIn)

3.1 Subscription Services

• Monthly Subscriptions: Refund requests must be made within 30 days of the billing date
• Annual Subscriptions: Refund requests must be made within 30 days of the initial purchase
• Pro-rated Refunds: For annual subscriptions, unused months may be refunded on a pro-rated basis

3.2 One-time Purchases

• Refund requests must be made within 30 days of purchase
• The service must not have been extensively used
• Original purchase receipt or transaction ID must be provided

To request a refund, please follow these steps:

4.1 Submit a Refund Request

1. Contact our support team at support@hyzap.app
2. Include your transaction ID or receipt number
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant screenshots or documentation

4.2 Required Information

Please include the following information in your refund request:

• Full name and account email address
• Transaction ID or order number
• Purchase date and amount
• Detailed reason for the refund request
• Steps taken to resolve the issue (if applicable)

4.3 Review Process

• Initial Response: We will acknowledge your request within 24-48 hours
• Investigation: Our team will review your request and may ask for additional information
• Decision: You will receive a decision within 5-7 business days
• Processing: Approved refunds will be processed within 5-10 business days

5.1 Refund Methods

Refunds will be processed using the original payment method whenever possible:

• Credit/Debit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to the original PayPal account
• Bank Transfer: In cases where the original method is unavailable

5.2 Processing Times

• Credit/Debit Cards: 5-10 business days (may vary by bank)
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

5.3 Partial Refunds

In some cases, partial refunds may be offered:

• Pro-rated refunds for unused subscription periods
• Partial refunds for services that were partially functional
• Refunds minus processing fees in certain circumstances

6.1 Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund:

• Cancellation: Stops future billing but doesn't refund current period
• Refund: Returns money for current or recent billing period

6.2 How to Cancel

• Log into your account dashboard
• Navigate to subscription settings
• Click "Cancel Subscription"
• Or contact support at support@hyzap.app

7.1 Technical Issues

If you experience technical issues:

• First, contact our support team for assistance
• We will work to resolve the issue within 48-72 hours
• If the issue cannot be resolved, a refund may be provided

7.2 Service Changes

If we make significant changes to our service that negatively impact functionality:

• Existing subscribers will be notified in advance
• Refunds may be offered for remaining subscription periods
• Alternative solutions will be provided when possible

If you are not satisfied with our refund decision:

• You may escalate the matter by contacting our management team
• Provide additional documentation or clarification
• We will review escalated cases within 10 business days
• For unresolved disputes, you may contact your payment provider

For refund requests or questions about this policy:

• Email: support@hyzap.app
• Subject Line: "Refund Request - [Your Transaction ID]"
• Response Time: 24-48 hours for initial response

This Refund Policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify users of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to active subscribers
• Providing 30 days notice for material changes

Effective Date: This Refund Policy is effective as of January 1, 2025.